Six online help tips
This article gives tips for online help that goes beyond the critical writing skills. It considers issues such as user contribution, interaction, responsive design and software integration.
Case Study: iSAMS Wiki-Based Documentation
Here at Armada, we pride ourselves on providing outstanding user-friendly documentation services. We hold long-standing relationships with a range of clients in the software industry. One such client is iSAMS, who develop school management software.
Technical author revolution
New software that creates documentation in all formats at the press of a button. The single sourcing revolution is here.
Index for today’s user. The evolution of the index.
So, you have written the perfect help guide. You have addressed and held your audience with concise, relevant documentation written in Plain English. Now you must build an index to ensure that users can find the help they need.