Web enabled online help

Web enabled online help is critical to users making the most of their software.

Web enabled online help is by far the most popular form of online help. You can access web enabled help through your organisation's intranet or the web. It is displayed in your default browser. Webhelp is produced in HTML, and utilises JavaScript™, CSS3, HTML5 and DHTML to provide a range of advanced features. This type of online help is very quick to download.

It looks very modern and uses many of the design features of internet websites. It can easily be branded to match your own corporate branding.

web enabled online help

Why use web enabled online help

Many software applications now run over the web. Web enabled help is so popular due to the internet becoming so widespread. Everyone knows how to use a browser, so they then know how to use web enabled help.

It has built in search functions to help find the help your users need. It can easily be integrated with your software. It can be hosted on any webserver and continually updated. Users always have access to the latest version (unlike user guides).

How we develop web enabled online help

We mainly use Adobe’s RoboHelp and MadCap Flare to develop help. (There are many other utilities to do this work, but we believe these are the best.)

We have also developed many JavaScript™ routines. These enhance the look and feel of the output. Armada web enabled help always looks better than standard offerings.

Changing the ‘look and feel’ of web enabled online help

We develop web enabled help that matches your corporate branding and the look and feel of your application. This is achieved by applying a 'skin' to the help.

This skin makes the help look like part of the software package. It simply makes your web enabled help look more professional.

 

Addressing different audiences

A standard problem with software help is that there are different audiences. You may have advanced users, new starters and technical staff. How do you pitch the help at the right level for each of these groups?

Easy. By using build tags, each different user group can have its own help system. It’s pitched at their level. It contains only the information they need to know. It comes from the same source so that maintaining it in the future couldn’t be easier.

Online help on the move

We develop web enabled online help using responsive design. This means that it adjusts to the size of the screen on a tablet or mobile phone.

Our web enabled online help looks great on any device

Developed using a 'responsive design', this means that as screen sizes change the content changes with it.