This article gives tips for online help that goes beyond the critical writing skills. It considers issues such as user contribution, interaction, responsive design and software integration.
Here at Armada Technical Witers our technical authoring team use a wide variety of applications to create documentation and we feel it is important to keep our skills updated. Earlier this week I completed a refresher course on MadCap Flare
Recently, I’ve been considering my style of writing style. One of the things most of us are taught when we first become technical authors is that a user/reader shouldn’t be able to tell which technical author wrote the help or
Here at Armada, we pride ourselves on providing outstanding user-friendly documentation services. We hold long-standing relationships with a range of clients in the software industry. One such client is iSAMS, who develop school management software.
So, what are the major new features in Adobe RoboHelp (2015 Release)? First thing you notice is there’s now a ribbon, great for those who love ribbons or thought that pods + menus + toolbars + shortcuts + right-clicks wasn’t
As a busy technical writer, I like to work efficiently. This means optimising the use of my keyboard and mouse, for example by using keyboard shortcuts and right-clicks. I find it a little odd that I can remember so many
Our client, Staffcare, developed a flexible software solution (also called Staffcare) for managing organisation’s HR, benefits and payroll data. Armada was commissioned to create a full user documentation set for System Administrators comprised of two formats: web-enabled online help PDF user
So it is the time of year that all technical authors have been waiting for. MadCap have released a new version of Flare, number 11. I have to admit that this year I read the new features and I wasn’t
Undoubtedly, one of the most important skills I bring to technical authoring is being precise… to the point of pedantry… and, yes, I’m proud of it! Accuracy is critical. In fact, there’s probably nothing more important for a technical author
A huge part of what makes a technical writer’s documentation successful isn’t just that it is easy to read, but that it is also easy to search and find the information that you are looking for. Searchability nowadays isn’t just