Six online help tips
This article gives tips for online help that goes beyond the critical writing skills. It considers issues such as user contribution, interaction, responsive design and software integration.
MadCap Flare. A few of my favourite things.
Here at Armada Technical Witers our technical authoring team use a wide variety of applications to create documentation and we feel it is important to keep our skills updated. Earlier this week I completed a refresher course on MadCap Flare
Adobe RoboHelp 2015: Six Super Top Tips
In a previous blog I provided lesser known top tips for users of Adobe RoboHelp 11. They were described as “valuable hints learnt by technical writers who attend my Adobe RoboHelp training courses”. And now, back by popular demand, I
Help systems and user guides are inevitably boring. Discuss.
Recently, I’ve been considering my style of writing style. One of the things most of us are taught when we first become technical authors is that a user/reader shouldn’t be able to tell which technical author wrote the help or
Case Study: Online Help using RoboHelp
At Armada we are very proud of our success rate in winning new business. Read our case study on a client requiring an online help solution.
Adobe RoboHelp 2015 Review – have we reached the Responsive HTML5 Help Tipping Point?
So, what are the major new features in Adobe RoboHelp (2015 Release)? First thing you notice is there’s now a ribbon, great for those who love ribbons or thought that pods + menus + toolbars + shortcuts + right-clicks wasn’t
A shortcut to technical writing success
As a busy technical writer, I like to work efficiently. This means optimising the use of my keyboard and mouse, for example by using keyboard shortcuts and right-clicks. I find it a little odd that I can remember so many
Case study – single source user assistance
Our client, Staffcare, developed a flexible software solution (also called Staffcare) for managing organisation’s HR, benefits and payroll data. Armada was commissioned to create a full user documentation set for System Administrators comprised of two formats: web-enabled online help PDF user
MadCap Flare 11: First look review
So it is the time of year that all technical authors have been waiting for. MadCap have released a new version of Flare, number 11. I have to admit that this year I read the new features and I wasn’t
Technical authoring: Be precise, be very precise
Undoubtedly, one of the most important skills I bring to technical authoring is being precise… to the point of pedantry… and, yes, I’m proud of it! Accuracy is critical. In fact, there’s probably nothing more important for a technical author